FAQ

01

I'm having trouble logging into my account. What should I do?

Please ensure you are using the correct username and password. If the issue persists, use the "Forgot Password" option to reset your password or contact our support team for assistance.

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02

Why am I experiencing slow website/app performance?

Slow performance may be due to internet connectivity issues, browser cache, or server-related problems. Try clearing your cache, checking your internet connection, and if the problem persists, contact our support team.

  • Check your internet connection for stability.
  • Clear your browser's cache and cookies.
  • Try using a different browser to see if the issue persists.
  • Contact your internet service provider for assistance.
  • If the problem continues, reach out to our support team.
03

I placed an order but haven't received a confirmation email. What should I do?

Check your spam folder for the confirmation email. If it's not there, log in to your account on our platform to verify the order status. For further assistance, reach out to our customer support team.

04

How can I return a product or request a refund?

Our return and refund policy can be found on our website. If you have specific questions or concerns, please contact our customer service team, and they will guide you through the process.

05

Can I change or cancel my order after it has been placed?

Order changes or cancellations may be possible before shipment. Contact our customer service team immediately for assistance. Once the order has shipped, standard return procedures apply.